Contact New Online Casino
Whether you have a question about how we compare new online casinos in Canada, spotted something in a review that needs a second look, or simply want to share your thoughts, our team is glad to hear from you. Below you'll find the ways to reach us and a quick guide to which questions we can answer and which belong with a casino operator.
How to Reach Us
Email is the best way to get a message to our editorial team.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
- Our reviews and comparisons: how we assess licences, wagering terms, payout times and game libraries.
- Outdated or incorrect information: a changed bonus term, a licence detail that doesn't match the regulator's register, or a launch date that looks off.
- Feedback and suggestions: ideas for topics or ways to make our pages clearer.
- Partnership and advertising enquiries: commercial questions for our team.
- Privacy requests: access to or correction of personal information we may hold, under Canadian privacy law, including PIPEDA.
What to Contact the Casino About
New Online Casino is a comparison site, not a casino operator, so we have no player accounts and can't act on the following issues:
- Account access, identity checks and KYC verification
- Deposits, withdrawals and Interac or other payment problems
- Bonus terms, wagering requirements and bonus balances
- Disputes, which should go to the operator first and, if unresolved, to the authority that licenses it
If you're concerned about your own gambling, please visit our Responsible Gambling page or reach out to a support service in your province, such as ConnexOntario in Ontario or your local provincial problem gambling helpline.